Sugata Mitra: The child-driven education

​When you’ve got interest, then you have education.”
— Arthur C. Clarke​

Sugata Mitra, Professor of Educational Technology at the University of Newcastle and originator of the Hole in the Wall project, walks us through the program's history.

"The whole point of the   Hole in the Wall project was to encourage children to think beyond monetary   gain and want to change the world, not simply become rich," Mitra told the Telegraph a few years ago.

In this TED talk, Mitra shares wonderful anecdotes about children and the discovery process and introduces the concept of his Self Organized Learning Environments (SOLEs), designed to provide "a healthy mixture of   competition and collaboration."

Technology, global community, independent thinking, and creative problem-solving? Sounds like the kind of hands-on education this generation needs.

Customer Service Still King

Inc. offers 10 Reasons Customers Will Pay More

Chief among them are reasons of convenience (lower transaction costs & quicker turnaround). In the world of overnight delivery, how do you think you'll come out ahead with a "please allow 4-6 weeks for delivery" disclaimer?

Also important to the customer is signaling (the status-symbol effect), but there are longer term considerations. If you promise less work in the long run, the customer will choose your product. Forget about the rainbow of colors, low-maintenance functionality is how Apple really retains so many customers, at least on the Mac front.  

And here's why branding is still key:

Customers are human and humans prefer doing business with their friends.  That's one good reason that developing rapport is so crucial in customer relationships; it provides a buffer that keeps the competition at pay.

If a customer knows your story -- and your mission! -- she'll feel like she knows you. This is how you earn brand loyalty.